Privacy Policy

MYMUP Digital Privacy Policy

1. Marketing

We may use your email address; provided as part of your Account Data and Enquiry Data, to send email marketing communications about:

  • new interventions; and
  • new developments to the Application.

You will be asked to expressly agree in advance to Our use of your personal information for marketing purposes.

You may opt out or instruct Us at any time not to process your personal information for marketing purposes.

2. Keeping your data secure

We will use technical and organisational measures to safeguard your personal data, for example:

  • access to your account is controlled by a password and user name that are unique to you;
  • We store your personal data on secure servers; and
  • We are working towards ISO 27001 and PEN tested systems ensuring security.

While We will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason We cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact Us using Our contact details below.

What can I do to keep my information safe?

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

3. Retaining and deleting personal data

The personal data that We process will not be kept for longer than is necessary for the processing purpose.

We will retain your personal data for 1 year from the closure of your account, at the end of which it will be deleted from Our systems.

In some instances, your personal data may be retained for a longer period. This includes:

  • where you seek re-referral to Our service;
  • where necessary for Us to defend or bring any actual or contemplated legal proceedings;
  • where there are; or reasonably may be, child or adult protection or safeguarding concerns, or otherwise in order to protect your vital interests or the vital interests of another natural person.

We may retain your personal data up to 6 years where such retention is necessary for compliance with a legal obligation to which We are subject.

4. Cookies

We use cookies as set out in Our cookies policy.

5. Changes to the privacy policy

We may change this privacy policy from time to time by publishing a new version on Our Application.

You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this Application.

We may also notify you of changes to this policy by email or through messages displayed on your profile and/or Our Application.

6. Your Rights

You have the following rights in respect of the personal data We hold about you:

(a) Right of access

You have the right to request a copy of the personal data which We hold about you. You may also request details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data.

(b) Right to rectification

You have the right to have any inaccurate personal data about you rectified and to have any incomplete personal data about you completed.

(c) Right to erasure

In certain circumstances, you have the right to request that We delete personal data held about you, free of charge and without undue delay.

Those circumstances include:

  • where personal data is no longer necessary in relation to the purposes for which they were collected or otherwise processed;
  • you withdraw consent to consent-based processing;
  • the processing is for direct marketing purposes; and/or
  • the personal data have been unlawfully processed.

(d) Right to restrict processing of your personal data

You have the right to ask Us not to process your personal data where:

  • the accuracy of the personal data is contested;
  • processing is unlawful and you do not wish for the personal data to be erased; and
  • We no longer need the personal data for the purposes of Our processing, but where you require the data for the establishment, exercise or defence of legal claims.

(e) Right to object to processing of your personal data

You have the right to object to Our processing your personal data:

  • on grounds related to your particular situation. We will stop processing your personal data unless We have a legitimate ground for processing which overrides your interests or rights;
  • where processing is for direct marketing purposes, including profiling to the extent that it is related to such direct marketing.

(f) Right to Data Portability:

Where the legal basis for Our processing of your personal data is consent, and such processing is carried out by automated means, you have the right to receive your personal data from Us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.

(g) Right to Withdraw Consent:

Where the legal basis for Our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

7. Exercising rights in relation to your personal data

You can exercise your rights at any time in by contacting Us using the contact details below.

Following a request by you, We may request account information and/or proof of your identity and address in order to help Us identify you (for example, a copy of your driving licence or passport and a recent utility or credit card bill).

Where you request a copy of the personal data which We hold, the first copy will be provided free of charge, however We may charge a small administration fee for additional requests.

8. Our details and how to contact us

The Application is owned and operated by MYMUP Digital, a community interest company registered in England and Wales under Company Number: 10086192.

Our registered office address is:

64 Beckfield Road
Bingley
Bradford
West Yorkshire
BD16 1QS

Our principal place of business and Postal Address is:

Regus 1st Floor East Suite

The Waterfront

Shipley

West Yorkshire

BD17 7TD

You can contact Us:

  • By post, using Our Postal Address;
  • By email to nicola@mymup.org; or
  • By telephone on 01274 897714.

9. Data Protection Officer

Our nominated Data Protection Officer for the purposes of the Act and the GDPR is Nicola Swales.

You can contact Our Data Protection Officer:

  • By post, using Our Postal Address;
  • By email to nicola@mymup.org; or
  • By telephone on 01274 897714 or 07889255628.
Send us a message

Need more information? Then get in touch! One of our team will be in touch with you as soon as possible.